MrPacho Casino - El jugador enfrenta problemas de retiro.

Hello, I wanted to announce that I won €2,500 today. Unfortunately, it often happens that casinos don't want to pay out, so I'm taking the first step here. Thank you very much, dear Casino Guru Team.

Guten Tag ich wollte hier schon mal ankündigen das ich heute 2500€ Euro gewonnen haben , da es leider öfter vorkommt das Casinos nicht auszahlen wollen leite ich hier schon mal den ersten Schritt ein . Vielen danke liebes Casino Guru Team

Dear player, 

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with MrPacho Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? What is the issue exactly? Have you already requested the withdrawal of your winnings, or have your requests been rejected by the casino?

I will be waiting for your reply patiently. 

Best regards, 

Natalia

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It's not a problem yet, but I've had experience and fear that casinos sometimes refuse to pay out. That's why I've already submitted a complaint here. I won €2,500 playing yesterday, and before the casino refuses to pay out, I wanted to submit a complaint here. Nothing has happened yet. The casino still has two weeks to transfer the money to me.

Noch ist kein Problem, aber ich habe die Erfahrung und macht das Casinos sich manchmal weigern auszuzahlen. Deswegen hab ich hier schon mal einen Antrag gestellt. Ich habe gestern gespielt um 2500 € gewonnen und bevor das Casino für die Auszahlung verweigert, wollte ich hier gerne schon mal eine Beschwerde einreichen. Es ist noch nichts passiert. Das Casino hat noch zwei Wochen Zeit mir das Geld zu überweisen.

Dear player, 

Since the casino still has time to process your withdrawal, we suggest waiting out the standard 14-day period. If the funds don't arrive by then, or if you face any issues with the process, please get back to us and we'll be happy to step in and assist you further.

Thank you for your understanding and I hope everything goes smoothly with your withdrawal.

Best regards, 

Natalia

Dear Warzone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Money was transferred

Now I would like to apply for a self-committee but unfortunately I have not received an answer

Geld wurde überwiesen

nun möchte ich einen Selbstausschuss beantragen leider bekomme ich keine Antwort

Dear Warzone, can you please specify why you want to self-exclude?

Have you requested a self-exclusion from the casino as specified in the responsible gambling policy:

Self-exclusion request: you can contact Support Service Team via e-mail: support@mrpacho.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Have you received any response from the casino?

Yes, I just want to stop playing

Yes, I applied but received no response

Ja ich möchte einfach mit dem spielen aufhören

ja habe ich beantragt jedoch keine Antwort erhalten

Dear Warzone,

Thank you for the message.

We would like to inform you that the processing of your withdrawal was completed in accordance with the withdrawal terms outlined in our General Terms and Conditions.

Additionally, we note that your account was closed at your own request.

If you have any further questions or require additional clarification, please feel free to contact us via live chat or email us at support@mrpacho.com.

Our team is available to assist you.

Best regards,

MrPacho Support Team

Dear MrPacho Casino, thank you for closing the player's account.

Dear player, can you please confirm that you don't have access to your account anymore? Can we consider your complaint to be resolved?

Yes I can confirm thank you very much for your help

Ja kann ich bestätigen vielen Dank für ihre Hilfe

Dear player,

I'm glad to hear that your issue has been resolved. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru