MrPacho Casino - El retiro del jugador se retrasa después del bloqueo de la cuenta.

Hello,

I am suspicious of the operation of this casino and would like to ask Casino Guru to help me get my money. I have only played at the casino a few times for testing purposes. Casino and sports. I happened to get a big win and after my first withdrawal attempt my user was immediately blocked.

Support claims they are checking my game and it may take up to 10 days. They are not asking me for KYC documents. I did not use any bonuses while playing. I have played so little here that there can't be much to check. I believe the casino is just delaying my withdrawals which is very strange because I didn't even have time to start playing properly. I don't have any pictures of the conversations with support but I would ask Casino Guru to contact them to get an explanation for this behavior.

Hei,

Minua epäilyttää tämän kasinon toiminta ja pyytäisin Casino Gurua auttamaan minua saamaan rahani. Olen pelannut kasinolla vain muutamia kertoja testi mielessä. Kasinoa sekä urheilua. Satuin saamaan ison voiton ja ensimmäisen nosto yritykseni jälkeen minun käyttäjäni estettiin heti.

Tuki väittää heidän tarkistavansa peliäni ja sen saattavan kestää jopa 10 päivää. He eivät pyydä minulta KYC dokumentteja. En käyttänyt bonuksia pelatessani. Olen pelannut niin vähän täällä että paljoa tarkistettavaa ei voi olla. Uskon että kasino vain viivyttää nostojani mikä on erittäin ihmeellistä, koska en ehtinyt aloittaa pelaamista edes kunnolla. Keskusteluista tuen kanssa minulla ei ole kuvia mutta pyytäisin Casino Gurua ottamaan heihin yhteyttä jotta saan selityksen tälle toiminnalle.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of casino games and sports games you played?

Has the casino provided more details regarding the investigation of your gameplay?

What game did you play when you got your big win?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear Lassi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.