MrPacho Casino - La cuenta del jugador ha sido cerrada después del intento de retiro.

I deposited 70 euros and without any bonus after 4 days I reached 1500 euros, then I made a withdrawal for a total of 469 euros, leaving about 1 in the account.

000 euros. From there they first limited my online betting and then when I asked why they closed my gaming account

Ho depositato 70 euro e senza nessun bonus dopo 4 giorni sono arrivato a 1500 euro,quindi ho fatto prelievo per un totale di 469 euro ,lasciando sul conto circa 1

000 euro.da lì prima mi hanno limitato scommesse online poi alla mia richiesta del perché mi hanno chiuso il conto gioco

Dear Aurora1919,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrPacho Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Aurora1919,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.