MrPacho Casino - La cuenta del jugador ha sido cerrada después de ganar.

Good morning, because I won, you blocked my account? If it is possible, I have made so many deposits, I have deposited so much money in your account, and as soon as you saw a good withdrawal, you blocked my account? Are these things now? I want my rights, I want a settlement. Thank you very much. Their answer. Hello Sandris!

I'm very sorry, but your account has been closed due to an administration decision.

Kind regards,

VIP Department Mr. Pacho Casino

Καλημερα επειδη κερδισα μου μπλοκαρατε τον λογαριασμο?αν ειναι δυνατον εχω κανει τοσες καταθεσεις εχω πεξη τοσα χρηματα στην ετερια σας και μολις ειδατε μια καλης ταξεως αναληψη μου μπλοκαρατε τον λογαριασμο ? Ειναι τωρα πραγματα αυτα?θελω τα δικεοματα μου θελω εξυγησης.ευχαριστω πολυ.η απαντηση τους Γεια σας Sandris!

Λυπάμαι πολύ, αλλά ο λογαριασμός σας έχει κλείσει λόγω απόφασης της διοίκησης.

Kind regards,

VIP Department Mr. Pacho Casino

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrPacho Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share the communication you received from the casino as evidence? My email is [email protected]
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you passed account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good evening, I've been playing mrpacho for about 2 years, I made a withdrawal on 01/07/2025, 2000 euros, 1000 and 1000, then I made the second withdrawal on 02/07/2025, but 1000 euros, I had a jackpot win of 3600 euros, God of Storms. I went to log in this morning and it said that my account had been blocked by the administrator. I haven't verified my account because when I went to do it, it told me that it wasn't needed, I didn't even have any bonuses open, and I kept on logging in, I won other money, and then when I reached the thousand mark, I logged in, and this morning I went to open the account and it said that it was blocked.

Καλησπερα πεζω το mrpacho γυρω στα 2 χρονια εκανα αναληψη την 01/07/2025 2000ευρω 1000 και 1000 μετα εκανα την δευτερη αναληψη 02/07/2025 αλλα 1000ευρω ειχα κερδηση τζακποτ 3600 ευρω god of storms πηγα να μπο σημερα το πρωι και μου ευγαλε οτι ο λογαριασμος μου εχει μπλοκαρει απο το administrator δεν εχω κανει επαληθευση το λογαριαμο μου μου γιατι οταν πηγα να το κανω μου ειπε οτι δρν χρειαζωταν ακομα ουτε ειχα μπονους ανοιχτο και συνεχιζα και εμπεζα κερδισα και αλλα χρηματα και μετα οταν επεσα στο χιλιαρικο τα ευγαλα και σημερα το πρωι πηγα να ανοιξω το λογαριασμο και μου εγραψε οτι μπλοκαριστηκε

They just gave me the money, thank you very much for everything!

Μολις μου βαλανε τα λευτα ευχαριστω πολυ για ολα!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sandrissem,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas