MrPunter Casino - El jugador aún no ha recibido las ganancias.

Hello again I have problem with withdrawal my money i contact them but they say is delayed last time I wait so long time

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

They canceled my withdrawal is use this same method for deposit like for withdrawal is ask them why but they don't give my explanation. I use this same method on another casinos and it was never problem

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I'm still waiting for withdrawal is contacting them but they say is delayed I think is to long. Can u ask them to join conversation? Before they also cancel my 1 withdrawal

Yesterday I get informed via chat that I'm gonna get my withdrawal Yesterday but I received nothing today i contact them but they say is delayed im waiting already long enough I think they never paid on the time and reply this same reason always plus before they canceled my withdrawal via card i also use this for deposit and use this same method on another casinos and is always working

Today i contact them again they say my case is urgent but I still didn't receive my money is 12 days already plus I have more money to withdrawal

Today i get informed via chat I'm gonna get my money immediately but I didn't receive nothing can u help me with this case because withdrawal from this casino is taking forever

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Do you currently have a pending withdrawal? If so, for what amount and which method did you choose?

Have you now used the correct payment method for withdrawal — the one that should be accepted by the casino?

Did you accumulate your winnings with or without an active bonus?

Could you please confirm that you have passed the KYC verification?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello my account don't need verification plus is crypto withdrawal last time I was waiting also really long but they send but now is already 13 days

Yes i have pending withdrawal from 09.07

They still didn't pay my money is already pending 15 days what i can do in this situation?

Hello im still didn't receive my money and withdrawal is pending 16 days

Dear player, could you please let us know if you have already received your withdrawal? If not, we would appreciate it if you could specify the total amount you are currently waiting to receive from the casino.

If possible, please send us a screenshot of your account showing all your withdrawal requests, including their current status.

Hey yesterday I received my money after 17 days but im still waiting for next withdrawal

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear sebastianbalik22,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite MrPunter Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear sebastianbalik22,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawal as soon as possible.

Thank you for your cooperation.

Kind Regards,

MrPunter Team

Yes hello im still waiting for my withdrawal is will see how long this time gonna be delayed

Hello they canceled my withdrawal via skill probably they make this on purpose because I use this method to make deposit and on 10 another casinos is everything working also before they canceled my withdrawal via credit card only 1 possibility is to make withdrawal viacrypto

Dear sebastianbalik22,

We would like to inform you that your payment will be completed as a matter of urgency.

Thank you for your cooperation.

Kind Regards,

MrPunter Team

Hello last time I heard this is urgent and I was waiting 17 days so how long now I'm gonna wait for my 2 withdrawal via crypto?

I see u say my payment will be completed as a matter of urgency but I still didn't receive my payment

Dear sebastianbalik22,

We are pleased to inform you that your payment has been successfully completed on 08.08.2025.

Thank you for your cooperation.

Kind Regards,

MrPunter Team

Dear sebastianbalik22,

please keep us updated when you receive your funds.

Yes i get my money thank u for help

Dear sebastianbalik22,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru