MyEmpire Casino - El jugador afirma que el pago se ha retrasado.

Hello, I won €4,000 at myempire. I now have three €500 withdrawals due, but I keep getting told in the live chat that they're trying their best to transfer the money to me as quickly as possible. It has to be reviewed by the finance department first, they say after days of writing. I just want my €4,000 paid out after having played a lot on the site. Please help. 😕

Hallo, ich habe bei myempire 4000€ gewonnen, jetzt habe ich 3x500€ auf Auszahlung, jedoch werde ich immer wieder im live chat darauf hingewiesen, dass sie ihr möglichstes Versuchen mir das Geld so (schnell) wie möglich zu überweisen. Es muss erst von der Finanzabteilung geprüft werden heißt es angeblich nach tagelangen anschreiben. Ich möchte doch einfach nur meine 4000€ ausgezahlt bekommen, nachdem ich auf der Seite sehr viel schon gespielt habe. Bitte um Hilfe 😕.

Dear mariogerl02steam,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, still no payout...

Hallo, noch immer keine Auszahlung...

Dear mariogerl02steam,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, thanks, I'm fine. There's no trace of my money. I keep getting rejected, and it's taking a while. I write to support every day. I'm really disappointed.

Hallo, danke mir geht’s gut. Von meinem Geld fehlt jede Spur werde immer zurückgewiesen, es dauert noch. Jeden Tag schreibe ich mit dem Support. Bin echt enttäuscht.

Dear mariogerl02steam, please allow me to ask you a few questions, so I can understand the whole situation completely.

Just to confirm – do I understand correctly that none of your withdrawals have been paid out yet, and that each of your withdrawal requests has been canceled by the casino?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

So, I played without a bonus, and my two €500 withdrawals have been "pending" for two weeks now. I haven't received anything yet. Two years ago, I won €2,500 at myempire and had the money within three days. They keep promising me that I'll get my money soon. They say KYC verification isn't required.

Also ich habe ohne Bonus gespielt und meine Auszahlungen 2x 500€ im Moment sind seit ganzen 2 Wochen „in Bearbeitung". Ich habe noch überhaupt nichts bekommen. Vor 2 Jahren haben ich schon bei myempire mal 2500€ gewonnen und hatte das Geld innerhalb 3 Tage. Mir wird ständig versprochen das ich mein Geld demnächst bekomme. KYC Verifizierung wird nicht benötigt sagen sie.

Dear mariogerl02steam, could you please let me know if you have received any of the pending withdrawals yet? If yes, when exactly?

Also, have you made any new withdrawal requests since then?

Hello Dominika, I haven't received any of the pending payouts. I sent photos to your email address yesterday so you can also view the chat history.

Hallo dominika, ich habe keine der ausstehenden Auszahlungen erhalten. Ich habe fotos an ihre email Adresse gestern geschickt damit sie sich auch die Chat Verläufe anschauen können.

Unfortunately, 17 days have now passed without a payout.

Jetzt sind bereits leider schon 17 Tage ohne Auszahlung vergangen.

My withdrawals were canceled. Now I have the money back in my MyEmpire account. Such a scam site is unbelievable.

meine auszahlungen wurden storniert. Jetzt habe ich das Geld auf meinem Myempire Account wieder. So eine Betrüger Seite unglaublich.

Dear mariogerl02steam, could you please let me know if the casino provided any reason or explanation for why your withdrawals were canceled?

No, I've applied for a new one, but now via crypto. This site is an absolute joke.

Nein habe eine neue beantragt jetzt aber über krypto. Absoluter Witz diese Seite.

Dear mariogerl02steam, just to clarify, are you requesting withdrawals only through the payment methods that you originally used for your deposits?

If not, this might be the reason why your withdrawals were rejected, as casinos often need to verify new payment methods before processing withdrawals.

Dear mariogerl02steam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.