MyEmpire Casino - El jugador enfrenta requisitos de depósito engañosos.

They tell me that I must deposit 17,000 and I deposited 19,000 to get 100% + 50 free spins, after which I contact live support and they tell me that I must deposit 22,000 for it to be activated because it is in USD, which I think is impossible because otherwise it would be 17 million CLP, misleading advertising banner.

Me dicen que debo depositar 17.000 y deposité 19.000 para obtener el 100% + 50 giros gratis, de lo cual me pongo en contacto con el soporte en vivo y me dicen que debo depositar 22.000 para que se active porque esta en USD, de lo cual pienso que es imposible porque sino serían 17 millones de clp, banner publicitario engañoso. Me

Dear antoniocortes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that this is the bonus you were interested in - https://myempire.com/en/promotions/weekend-reload?
• Could you please advise if you have already played with your deposit?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear antoniocortes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru