MyEmpire Casino - El jugador recibe promociones no deseadas tras la eliminación de su cuenta.

Hello,

I keep receiving promotional SMS and emails from My Empire, even though I deleted my account months ago and have contacted their support several times asking them to stop.

It’s unacceptable that they keep sending messages despite multiple requests and the fact that my account no longer exists.

Does anyone know where I can report this? It feels illegal that they keep doing it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lex Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify when exactly your account was blocked?
• Since when are you attempting to be removed from the casino's mailing list?
• Could you please share with me your communication with the casino regarding the issue, or any supporting evidence of the incident? Send emails or chat transcripts to my email at kristina.s@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

I’ve sent everything to your email. Thank you!

Dear Marr

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite MyEmpire Casino representative to join this conversation.

Dear MyEmpire Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Casino Guru,

After reviewing the player’s account, we can confirm that it has been removed from all our communication lists.

Kind Regards,

MyEmpire Casino Team

Dear player,

Since the casino confirmed removal of your contact information from their lists, we'll go ahead and mark the complaint as 'resolved' in our system.

If you still receive any unwanted marketing communication from this casino, feel free to request a reopen of this case.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru

We’ve reopened this complaint at the request of Marr, since hey received unwanted promotional SMS since the closure of the complaint.

Dear MyEmpire Casino,

Could you please clarify, why the player is still receiving promotional messages?

Thank you.

Dear Casino Guru,

Could the player please attach a screenshot of the promotion with the visible date?

This will allow us to escalate the matter to the relevant department for resolution.

Kind Regards,

MyEmpire Team

Dear Casino Guru,

We can confirm that all communication with the player has been concluded.

As this is not the most recent contact from our side, we believe the issue has been resolved.

Kind Regards,

MyEmpire Casino

Dear player,

Could you please confirm, that you haven't received any new notifications from the casino since your last message?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka

We’ve reopened this complaint at the request of Marr, since they received unwanted promotional SMS since the closure of the complaint.

Dear MyEmpire Casino,

Could you please check, why the player got unwanted notification, and deactivate it again?

Thank you.

Dear Marr,

We would kindly like to apologize for the inconvenience.

Please be informed that we banned all communication of your account.

Your account is permanently closed.

We thank you for your feedback and understanding.

Kind regards,

MyEmpire Casino Team

Dear Marr,

Can you please confirm, if you received any unwanted communication since your last message?

Dear Marr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru