MyEmpire Casino - El jugador se enfrenta a retiros retrasados.

Good evening, I kindly request your urgent help. I have had two pending withdrawals since August 17th, and I am very worried. I have reported this issue multiple times and I am always told the same thing, "the money is on its way," but nothing has arrived for days. I feel like I am being fooled. Please help me.

Buonasera, chiedo il vostro prezioso aiuto, ho due prelievi in sospeso dal 17 agosto sono molto preoccupata ho segnalato più volte e mi dicono sempre la stessa cosa « i soldi arrivano «  ma non arriva nulla da giorni. Mi sento presa in giro aiutatemi

Dear Stellina, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Kristina thanks for your help, I have already received a win in the past but thanks to you who have solved, you can see an old report of mine why this casino does not convince me, I still need your help because this money does not arrive and I won it is not fair that they keep it, please help me. I have two pending transfers of € 800 and nothing has arrived I am desperate.

Kristina grazie per il tuo aiuto, ho già ricevuto in passato una vincita ma grazie a voi che avete risolto, puoi vedere una mia vecchia segnalazione motivo per cui questo casinò non mi convince, ho ancora bisogno del vostro aiuto perché questi soldi non arrivano e io li ho vinti non è giusto li tengano loro , per favore aiutami . Ho due bonifico in sospeso da 800€ e non è arrivato nulla sono disperata .

One of the two has been shipped, the other hasn't yet. I'm waiting to receive them both... for now nothing on the account but it's already positive that one has been shipped

Uno su due è stato spedito, l’altro ancora no. Attendo di riceverli entrambi… per ora nulla sul conto ma già è positivo uno sia stato spedito

Thank you for your reply, Stellina. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Good morning Kristina a withdrawal of 800 has arrived on the account thank you. The other one of 800 is unfortunately still waiting.

Buongiorno Kristina un prelievo da 800 è arrivato sul conto ti ringrazio. L’altro da 800 purtroppo è ancora in attesa.

I am happy to hear that. Hopefully, the second withdrawal will be processed soon.

Dear Stellina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your always impeccable assistance and so much kindness I received everything

Grazie per la vostra assistenza sempre impeccabile e tanta gentilezza ho ricevuto tutto

Dear Stellina,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru