MyEmpire Casino - El retiro del jugador se ha retrasado.

I have been waiting for my money since the 13th. Please help me

dal 13 aspetto i miei soldi vi prego aiutatemi

Dear Stellina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No problem in the past to withdraw the withdrawal. On September 13 I made two of 800 one arrived and the other is still stuck so from the 13th I find it shameful and scandalous not to have your own money won rightfully. Help me

with that I don't know if I'll play this casino again because they're really tiring me out.

Nessun problema in passato a ritirare il prelievo. Il 13 settembre ne ho fatti due da 800 uno è arrivato e l’altro è ancora fermo così dal 13 lo trovo vergognoso e scandaloso non avere i propri soldi vinti giustamente. Aiutatemi

con questo non so se giocherò ancora su questo casino perché mi stanno veramente stancando.

They solved it I'm waiting for them to arrive on my account I received the transfer email!! Thank you thank you

Hanno risolto aspetto che arrivino sul conto mi è arrivata la mail di bonifico !! Grazie grazie

Thank you very much for the update, Stellina. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Stellina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.