MyEmpire Casino - El retiro del jugador se ha retrasado.

The casino does not comply with its own terms of payment within 3 business days. I have given them the opportunity to pay out and said that I will have to file a complaint if they do not. I have also said that I will delete the complaint if they pay out. Hope this can help me get my payments. But unfortunately I see that many are struggling with the same problem, which I do not think is right. They have said in chat that everything looks good with the withdrawals, so there should be no delays.

Casinoet overholder ikke egne vilkår om utbetaling innen 3 virkedager. Jeg har gitt dem muligheten til å betale ut og sagt ifra om at jeg blir nødt til å legge inn en klage om de ikke gjør det. Jeg har også sagt jeg vil slette klagen om de betaler ut. Håper dette kan hjelpe meg med å få mine utbetalinger. Men jeg ser dessverre at mange sliter med samme problem, noe jeg ikke synes er greit. De har i chat sagt alt ser bra ut med uttakene, så det skal ikke være noen forsinkelser.

Dear J1990, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

My problem is that they do not comply with their own rules and conditions. They have paid out one withdrawal but not the other. When they themselves write within 3 business days, they should comply with this. Within 3 business days means from 0-72 hours, Monday - Friday. We as players must comply with all of their rules and conditions towards us, why don't they themselves have to comply with what they themselves have chosen to set as a standard?

Mitt problem er at de ikke overholder egne regler og vilkår. De har utbetalt det ene uttaket men ikke det andre. Når de selv skriver innen 3 virkedager, så burde de overholde dette. Innen 3 virkedager betyr fra 0-72 timer, mandag - fredag. Vi som spillere må overholde alt av deres regler og vilkår mot oss, hvorfor trenger ikke de selv å overholde hva dem selv har valgt å sette som standard?

They have now approved the withdrawals, you can close the complaint and mark it as resolved.

De har nå godkjent uttakene, dere kan stenge klagen og sette den som løst.

Dear J1990,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru