MyStake Casino - El depósito del jugador no se refleja en la cuenta del casino.

Hi, I deposited 1000 ARS through my Mercado Pago account at Mystake, and the deposit never showed up in my casino account. However, it does appear in my bank account as paid and the money has been deducted.

When I look at the transaction history, only a deposit from the previous day appears.

Hola, deposité 1000 ars a traves de mi cuenta de Mercado Pago en Mystake y el deposito nunca aparecio en mi cuenta del casino pero en mi cuenta bancaria si aparece como que se pagó y la plata fue descontada.

Cuando entro al historial de transacciones solo aparece un deposito que es del dia anterior

Dear fiorebasile05,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear fiorebasile05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.