MyStake Casino - El jugador enfrenta problemas de verificación durante el retiro.

The casino at my stake asked me for verification to withdraw my money, but when I validated and provided the documents and the selfie, I received an error and now it won't let me try again. I need to withdraw this money, what do I do?

El casino my stake me pidio verificacion para retirar mi dinero pero cuando verifique y di los documentos la selfie todo me dio error y ahora no me deja reintentar y necesito retirar esa plata ¿que hago?

Hello conra.11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear conra.11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.