MyStake Casino - El jugador enfrenta restricciones relacionadas con la activación de bonos.

I want to cancel the bonus. I activated it unintentionally and it won't let me place bets. I deposited $ARS 5000 and activated the 5000 sports bonus but it won't let me play slots or live casino games. I need a solution please.

Quiero cancelar el bono , lo he activado sin querer y no me deja apostar, deposite $ARS 5000 , y active el bono de 5000 sports y no me deja jugar slots o casino vivo, por favor necesito una solucion

Dear Fedeast,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you contacted casino support regarding the issue? With what result?

What is currently your balance on your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Fedeast,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.