MyStake Casino - El jugador no puede retirar su dinero.

Hi I'm trying to withdraw the sum of 100 euros from this afternoon and this thing comes out that I will attach in the photo and I don't know how to do it thanks

Salve sto provando a prelevare la somma di 100 euro da questo pomeriggio e mi esce questa cosa che che metterò in allegato in foto e non so come fare grazie

Hello corradobrattelli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have the problem to verify the residency although I have sent my bank statement and also the money is not bonus thanks

Ho il problema di verificare la residenza nonostante ho inviato il mio estratto conto e inoltre i soldi non sono bonus grazie

Did the casino specify what is the exact issue with the verification?

Dear corradobrattelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.