MyStake Casino - Se deniega la retirada del jugador mediante transferencia SEPA.

I can't withdraw using SEPA transfer

Non riesco a prelevare con bonifico sepa

Dear francescosocial89,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Have you tried discussing the problem with SEPA transfer with customer support? Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, Veronika I read about the KYC verification but I can't.. I don't know how to do it, could you help me?

Salve, Veronika ho letto della verifica KYC ma non riesco.. non saprei come farla potresti aiutarmi?

This would be my first time withdrawing from mystake

Questo sarebbe la prima volta che preleverei da mystake

For verification, go to your profile, click on Account verification, and upload your proof of identity and proof of address. Also, don't forget to verify your email address as well.

Dear francescosocial89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.