Mystino Casino - La cuenta del jugador ha sido cerrada.

I used this casino and they closed my account without any explanation.

I was just playing the game normally, and the terms and conditions state that "no explanations will be given for closures," so I don't know why it was closed.

I feel that being closed without reason is unfair and will be submitting the form.

こちらのカジノを利用しておりましたが、詳細な説明がなくアカウントを閉鎖されました。

ゲームを通常にプレイしていただけで、規約には『閉鎖に関する説明はしない』とのことで、閉鎖理由もわかりません。

理由のない閉鎖は不当と感じ、フォームを提出させていただきます。

Dear miki0610,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if any funds are being held by the casino? If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you.

Thank you for your reply.

Best regards,

Kristina

The funds have been withdrawn.

However, there was no clear reason for the account being closed, and it was closed just for playing the game, so I would have liked to hear a clear reason.

資金は引き出せております。

たた、アカウント閉鎖の明確な理由もなく、ただゲームをプレイしていただけで閉鎖となりましたので、理由を明確に聞きたかったです。

Thank you for your reply, miki0610. I apologize, but we do not investigate the reason behind closed accounts if the casino doesn't confiscate any real money funds. I understand how frustrating this situation can be, and ideally, casinos should inform players why they lost access to their accounts, but our hands are tied.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.