N1 Bet Casino - La cuenta del jugador ha sido cerrada sin explicación.

Dear CasinoGuru Team,

I am requesting your assistance regarding a serious issue with N1Bet Casino. My account was closed without any prior notice, explanation, or communication from the casino. At the moment of closure, the account held 3600 TRX, which I can no longer access.

The casino has not provided any reason for blocking my account. Since the closure, they have completely ignored all my attempts to contact them — I have sent multiple emails and tried reaching out through different channels, but I have not received any response whatsoever.

I believe this behavior is highly unprofessional and unfair. I kindly ask CasinoGuru to intervene and help me recover my funds or at least obtain an explanation from N1Bet regarding the reason for closing my account.

Thank you in advance for your assistance.

Best regards,

P.S. I have also attached emails I sent to the N1Bet casino, which remained unanswered.

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Stay safe.

Dear Wisnia91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Have you had any successful withdrawals at his casino, please?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hello Katarina,

thank you for your replay.

I spent most of my time playing in a live casino.

I haven't received any payment from the casino; it was my first withdrawal attempt and the account was blocked.

I have never used any bonuses.

Sincerely

AF

Dear Wisnia91,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Katarina,

I have sent requested documents.

Thank you!

Dear Wisnia91,

thank you for your email.

Based on our review of your correspondence with the casino, it appears your account was closed due to concerns regarding sports betting activities.

Could you please clarify whether you have engaged in sports betting?

Looking forward to your reply,

Katarina

Dear Wisnia91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru