N1 Bet Casino - La cuenta del jugador ha sido cerrada.

My N1 Bet account was closed without a clear explanation. At the time of closure, I had a balance of approximately €980.

I did not use any bonus and all winnings come from regular gameplay with my own deposited money.

In addition, I have successfully completed the entire verification process, including the submission of all required documents and a video verification via Google Meet.

Nevertheless, I was informed that only my deposit (€266) would be refunded and my winnings would be retained. No comprehensible explanation for this was given.

Furthermore, I received an email asking me to provide a crypto wallet address for the payout, which is very unusual and raises doubts about the legitimacy of this procedure.

I see no legitimate reason for withholding my profits.

I demand:

a clear reason for the account closure

the full payout of my balance of €980 via a regular and secure method

I am prepared to provide further information if needed.

Thank you.

Mein Konto bei N1 Bet wurde ohne klare Begründung geschlossen. Zum Zeitpunkt der Schließung hatte ich ein Guthaben von ca. 980 €.

Ich habe keinen Bonus genutzt und alle Gewinne stammen aus regulärem Spiel mit meinem eigenen eingezahlten Geld.

Zusätzlich habe ich den gesamten Verifizierungsprozess erfolgreich abgeschlossen, einschließlich der Einreichung aller erforderlichen Dokumente sowie einer Video-Verifizierung per Google Meet.

Trotzdem wurde mir mitgeteilt, dass lediglich meine Einzahlung (266 €) zurückerstattet wird und meine Gewinne einbehalten werden. Eine nachvollziehbare Begründung dafür wurde mir nicht gegeben.

Außerdem habe ich eine E-Mail erhalten, in der ich aufgefordert wurde, eine Krypto-Wallet-Adresse für die Auszahlung anzugeben, was sehr ungewöhnlich ist und Zweifel an der Seriosität dieses Vorgehens aufwirft.

Ich sehe keinen legitimen Grund für die Einbehaltung meiner Gewinne.

Ich fordere:

eine klare Begründung für die Kontoschließung

die vollständige Auszahlung meines Guthabens in Höhe von 980 € über eine reguläre und sichere Methode

Ich bin bereit, bei Bedarf weitere Informationen bereitzustellen.

Vielen Dank.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you lost access to your account directly after the video verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response.

I mainly focused on sports betting.

Regarding the verification process: I completed the video verification successfully and then requested a withdrawal. After that, I was still able to access my account and continue betting for approximately three days.

During that time, I contacted live chat twice to ask about the status of my withdrawal. Shortly after these inquiries, my account was suddenly deactivated without any clear explanation.

This sequence of events is very concerning to me, especially since I was fully verified and continued to use my account normally.

Thank you for your assistance, and I hope this matter can be resolved soon.

Kind regards

[redacted]

Thank you for your reply. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.