NationalBet Casino - El jugador enfrenta problemas de retiro debido al cierre del casino.

Hi,

I have gone through a lengthy verification process to verify my account and receive my funds. I have provided all identification documents, however the website has now gone offline and their email is unreachable.

Best,

Adam

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with NationalBet Casino.

It appears the casino has ceased operations. I have attempted to contact them and am awaiting their response. According to their message, withdrawals should be requested by contacting kyc@nationalbet.com. Have you attempted to contact them via this channel? Have you received a response? Have you accumulated your winnings with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi,

I sent my verification documents originally to kyc@nationalbet.com, however they are no longer responding. No, my funds were accumulated with real money.

Thanks for your help.

A****

Hello Adaxboy,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Adaxboy,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hi Katarina,

I've forwarded the communication to you. After a long verification process, the last email I received asked for further documents i.e a selfie while logged into the website, however the website went offline soon after this.

Hopefully this can be resolved as it is a significant amount of money that I trusted was safe with this casino.

Best,

A****

Dear Adaxboy,

thank you for your reply.

After multiple attempts to contact the casino through various channels, I have not received any response. I am concerned that the casino may have ceased operations and is no longer responsive. As we are unable to proceed without the casino's cooperation, I am compelled to close this complaint.

As the casino operated under a Kahnawake-issued license, it is advisable to file a formal complaint with them. Please consult our comprehensive guide on submitting complaints to regulators, available at https://casino.guru/guide/submitting-complaints-to-regulators, for detailed instructions. Subsequently, please submit your complaint to the designated email address.complaints@gamingcommission.ca.

The casino can reopen this case anytime.

All the best,

Katarina