Neon54 Casino - La cuenta del jugador se ha cerrado inesperadamente.

Hi, after playing at this casino for about a week with my real balance, today all of a sudden I can no longer access my account without any warning, and support is not responding to my request for information.

I request that the casino allow me to withdraw my accumulated balance of approximately €2,550.

Salve, dopo aver giocato su questo casino per circa una settimana con il mio saldo reale, oggi tutto ad un tratto non posso più accedere al mio account senza nessun avviso e l'assistenza non risponde alla mia richiesta di informazioni.

Chiedo che il casino mi permetta di prelevare il mio saldo accumulato di circa 2550€.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play to accumulate your winnings?
• Did you submit any withdrawal requests before your account was blocked?
• Have you successfully completed any withdrawals from this casino in the past?
• Have you completed the full KYC verification process, or have you at least submitted any identity documents to the casino for verification?
• Have you received any response from the casino's customer support regarding this matter in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika