Nine Casino - El depósito del jugador no se refleja en la cuenta.

Hello, I deposited 50 euros via Paysafe on 26.4 and the money is still not in my balance. The live chat keeps giving me new excuses every day. Since Paysafe is immediate, I suspect that the money might have been lost... but the payment was successfully processed at Paysafe!

hallo ich habe am 26.4 50 euro via paysafe eingezahlt das geld ist immernoch nicht auf meiner balance....der live chat vertröstet mich täglich mit neuen ausreden .....da paysafe instand ist vermute ich das dass geld verloren gegenagen ist.....bei paysafe wurde die zahlung erfolgreich abgewickelt!!

Dear biene2111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

but it must be possible to receive an email from the responsible department of the casino....paysafe tells me I should contact the recipient because the payment was successfully processed by paysafe

aber es muss doch möglcih sein überhaupt mal eine email von der zuständigen abteilung des casinos zu erhalten....paysafe sagt mir ich solle mich mit dem empfänger in verbindung setzen weil die zahlung bei paysafe erfolgreich abgewickelt wurde

Please send me your payment receipt, the communication with the casino, and a screenshot of how the transaction looks like in the transaction history in your casino account.

My email is tomas@casino.guru

Dear biene2111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.