Nine Casino - No se puede acceder a la cuenta del jugador después de un intento de retiro.

I made thirteen deposits of 20€, 20€, 30€ and I managed to win around 613€. After that, I attempted to withdraw, but it kept prompting me to verify my email with a message that they supposedly sent, but I never received it. After this, I spoke with someone by the name of Cristiano through their chat function. He asked me to click on a link that he sent, and now everything is blocked. I can no longer access the casino. I've tried several different methods, all to no avail. I hope to receive assistance from someone, thank you.

Fiz treze depósitos 20€,20€,30€ consegui um ganho de 613€+- após isso tentei levantar mas me pedia sempre para confirmar o email por uma mensagem enviada por eles que nunca chegava após isso falei com um tá de Cristiano pelo chat ele me pediu para clicar em um link enviado por ele e bloqueou tudo não consigo mas entrar no Cassino tentei por vários caminhos e sem sucesso espero receber ajuda de alguém obrigado

Dear pedrobatau,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NineCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked? Could you please share a screenshot of the error message?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear pedrobatau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.