NolimitWay Casino - El retiro del jugador se retrasa.

Im waiting nearly for 3 months to get my winnings out. At first all my documents was aproved. After month of waiting and messages they asked for more documents send everything all documets are accepted but still my winnings are pending. Any suggestion how to get my winnings?

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Dear Vasilje,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you play casino games or bet on sports?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Vasilje,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you play casino games or bet on sports?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No i have not made any widrawals yet but i know that few people did got their money. I play only casino games. The winnings was from 20 euro no deposit bonus. After bonus i had to make a deposit. Which i did but when i need to take funds out they are keep telling the same think for the pas few months that payments are processing 7 days a week .

Dear Vasilje, thank you for your response.

Have you made any deposits in this casino before playing with the bonus?

Additionally, have you reached out to the casino in relation to this issue? If so, could you please forward your correspondence? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Here is the screen shot from todays conversation as every time they are replaying same thing to me

Dear Vasilje, thank you for your response.

Have you made any deposits in this casino before playing with the bonus?

Thank you very much in advance for your reply.

Hello yes i did 10 euru

Dear Vasilje,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Vasilje,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

Hello thank you very much for your help im keep trying to get in touch with then but the only answer im getting is that my account in under review even if all my documents are aproved.. and when im asking them why is it taking so long there is no answer from them. So hopefully you will solve my problem.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So if the issue will be marked as unresolved. What should i do next to get my winnings back? Is there any chance to get them at all?

If the issue is marked as unresolved due to the casino’s lack of response, unfortunately there are no further actions that can be taken to directly recover the winnings. In such cases, the only measure available on our side is to apply a penalty to the casino in the form of an automated rating downgrade within our system.

While this action serves as a warning to other players and encourages better operator behavior, it does not guarantee that the winnings will be paid. Therefore, the chances of recovering the funds at this stage are very limited if the casino continues to remain unresponsive.

Dear Player,

I have made several attempts to contact the casino in order to obtain their cooperation and clarification regarding your case. Unfortunately, the casino has not responded to any of our messages.

Without the casino’s participation, there is very little that can be achieved from our side. For this reason, I am forced to close this complaint as unresolved, which will negatively impact the casino’s Safety Index on our website.

I understand that this is not a satisfactory outcome, and I genuinely regret that we were unable to reach a resolution in your favor. However, unresolved complaints and the resulting decrease in the Safety Index often help bring attention to problematic practices and may encourage the casino to change its approach in the future.

Please also note that the casino does not hold a valid gambling license. Because of this, there is no recognized regulatory authority that we could recommend you contact for further escalation.

If the casino decides to respond at any point, we will immediately reopen the complaint and notify you by email. Should the casino contact you directly, or if you need any further assistance regarding this case, please feel free to reach out to me at hadi.a@casino.guru.

I am truly sorry that I could not be of more help in resolving this matter.

Best regards,

Hadi