Nomini Casino - El jugador afirma que el pago se ha retrasado.

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Casino: Nomini

I have requested two withdrawals of €500 each (a total of €1,000), which have been in "processing" status for over 6 days.

My account is fully verified and no further documents were requested.

Despite contacting support multiple times, I only receive general standard answers without any concrete information or a payout date.

The casino is not giving a clear explanation for the delay and is ignoring my request for a concrete status update.

I request your support so that my outstanding payments can be processed and disbursed as quickly as possible.

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Casino: Nomini

Ich habe zwei Auszahlungen in Höhe von jeweils 500 € (insgesamt 1.000 €) beantragt, die sich seit über 6 Tagen im Status „in Bearbeitung" befinden.

Mein Konto ist vollständig verifiziert und es wurden keine weiteren Dokumente angefordert.

Trotz mehrfacher Kontaktaufnahme mit dem Support erhalte ich ausschließlich allgemeine Standardantworten ohne konkrete Informationen oder einen Auszahlungstermin.

Das Casino gibt keine klare Begründung für die Verzögerung und ignoriert meine Nachfrage nach einem konkreten Status.

Ich bitte um Unterstützung, damit meine ausstehenden Auszahlungen schnellstmöglich bearbeitet und ausgezahlt werden

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Dear Berri33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Berri33,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Berri33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Berri33,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla