Nomini Casino - El jugador cree que el reintegro se ha retrasado.

Hello,

I deposited in this casino 100 euros, I didn't take any bonus, and won 6500 euros. As per casino rules, you can ask up to 3 withdrawals (pending) of 500 euros each.

For this reason, I need to ask 13 withdrawals.

The problem is that none of the withdrawals have been completed so far.

Can you please help me to speed up this process because if they need 15 to 20 days per withdraw I need months to take all my money.

As per casino no KYC required and the problem of the delay is for technical problems in financial department one day, the next day they have a lot of requests etc.

Thank you.

Dear armagedwnn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Already pass 14 days can you please help me. The last 9 days they say me the same excuses, your withdraws are fie but we have too much withdraws and your withdraw will be complete soon.

They promise 3 days for a withdraw and i have 14 days now. If they continue like this i will need 3 months to withdraw 6500 euros.

Dear armagedwnn, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you contacted the casino specifically to confirm that no verification is required for your account at any stage?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I won the money without a bonus.

Let me inform you that just now, 2 of the withdrawals were completed, and the third was canceled.

They canceled the withdrawal that they had told me to put in an IBAN. Because my bank did not accept a withdrawal that they had "tried to make for me".

I still have 11 withdrawals and I really don't know how long it will take me.

They really delay as much as they can for you to play your winnings, but these delays are unworkable because if it takes 15 days to withdraw 1000 euros, I want 3 months to withdraw all my winnings.

This is not an 8 star casino as you have rated it.

Τα χρήματα τα κέρδισα χωρίς μπόνους.

Να σας ενημερώσω ότι μόλις τ΄΄ώρα ολοκληρ΄ώθηκαν οι 2 από τις αναλήψεις την τρίτη την ακύρωσαν.

Μου ακύρωσαν την ανάληψη που αυτοί μου είχαν πει να βάλω σε IBAN. Γιατί η τράπεζά μου δεν δέχθηκε μια ανάληψη που είχαν "προσπαθ΄ήσει να μου κάνουν".

Έχω ακόμη 11 αναλήψεις και πραγματικά δεν ξέρω πόσο καιρό θα μου πάρει ακόμη.

Πραγματικά καθυστερούν όσο μπορούν για να παίξεις τα κέρδη σου, αλλά αυτές οι καθυστερήσεις είναι μη λειτουργικές γιατί αν κάνουν 15 μέρες να βγάλω 1000 ευρώ θέλω 3 μήνες για να βγάλω όλα τα κέρδη μου.

Αυτό δεν είναι ένα καζίνο με βαθμό 8 όπως το έχετε βαθμολογήσει.

Dear armagedwnn, how much money have you received so far?

Have you already requested any new withdrawals? If yes, when did you do so? What is the current status of those withdrawal requests?

Dear Dominica,

Until now i have receive only 1000 euros i have asked 3 more withdraws that are pending from 5 of month the first one.

The casino delays again. It looks impossible to withdraw 6500 euros here.

Thank you very much, armagedwnn, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear armagedwnn,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Nomini Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello again, a few hours ago one of my withdrawals was completed.

But immediately after that they canceled another one. The reason they give is the provider but that's not possible because they're all at the same bank, it's not possible for one to be ok and the next not.

And they simply suggest that I make the withdrawal again, at this rate it will take months to get my money.

Γεια σας κια πάλι, πριν λίγες ώρες ολοκ΄λήρωσαν μία από τις αναλήψεις μου.

Αλλά αμέσως μετά ακύρωσαν μία άλλη. Ο λόγος που δίνουν είναι ο πάροχος αλλά αυτό δεν είναι δυνατόν γιατί όλες είναι στην ίδια τράπεζα δεν γίνεται η μία να είναι οκ και η επόμενη όχι.

Και απλά μου προτείνουν να κάνω ξανά την ανάληψη με αυτούς τους ρυθμούς θα κάνω μήνες να πάρω τα λεφτά μου.

Nomini Casino representative,

could you please specify what causes the delays in player´s withdrawal?

Dear All,

Thank you for your message and we sincerely apologize for the inconvenience.

The delay was caused by a technical issue with the payment provider on that specific transaction. While it may seem inconsistent, different withdrawals — even to the same bank — can be processed through different channels, which may occasionally lead to issues.

Please rest assured that all current withdrawal requests are being processed with priority. We appreciate your patience and understanding.

Best Regards,

Nomini team

Dear All,

Please note again i have delays, until now i have receive only 3 withdraws. And note that need to be done 13 withdraws. All this time 2 withdraws canceled.

As a conclusion in 20 days they can complete only these withdraws. Also all players have the same problems.

But in case a players stand lucky to win big all the problems starts.

Dear armagedwnn,

what is the current pending balance?

At the moment, there are 5000 euros left in my account for withdrawal.

Due to the policy of this casino I can request up to 3 withdrawals, so 1500 in reserve and 3500 balance.

P.S.: 3 withdrawals have been completed for a total of 1500 euros.

Αυτή την στιγμή έχουν μείνει για ανάληψη στον λογαριασμό μου 5000 ευρώ.

Λόγω της πολιτικής αυτού του καζίνο μπορώ να ζητ΄άω μέχρι 3 αναλήψεις, άρα 1500 σε ερεμμότητα και 3500 υπόλοιπο.

Υ.Γ.: Έχουν ολοκληρωθεί 3 αναλήψεις σύνολο 1500 ευρώ.

Dear armagedwnn,

thank you for the update. Please keep us informed when you receive more funds.

Please note that just now all 3 withdraws have been completed.

3500 euros remaining or 7 withdraws more.

Dear all,

The remaining pending withdrawals will be made as soon as possible, in line with our usual time frame.

Please let us know if we can help any further.

Kindest Regards,

Nomini

I kindly request that this complaint not be closed until all withdrawals are completed.

Because this casino is quite slow.

Παραακαλώ να μην κλείσει αυτό το παράπονο, μέχρι να ολοκληρωθούν όλες οι αναλήψεις.

Γιατί αυτο το καζίνο καθυστερεί αρκετά.

Dear armagedwnn,

please keep us updated of any new development.

Dear Jana,

again the casino is delayed my withdraw from Friday didn't completed yet.

Dear armagedwnn,

We would like to inform you that your previous withdrawal requests have been completed and the three current ones are about to complete as soon as possible. Thank you so much for your patience!

Best regards,

Nomini Casino Team

Dear armagedwnn,

please keep us informed when you receive your funds.

Usually every Friday i receive all my withdraws but this week i receive only one yesterday. If they complete the 2 remaining i will come back to close this case.

Dear armagedwnn,

please keep us updated of any new development.

Dear Jana, the casino has delayed too much again, almost 9 days, and I need to ask for more withdrawals.

In any case i'm not the problem here i just reply so not close this complaint.

For another players just note that this casino delayed all of my withdraws.

Dear armagedwnn,

Thank you for your message, and we apologize for the delay you've experienced.

Please rest assured that we are actively working on your case. We understand the importance of timely withdrawals and appreciate your patience.

We will do our best to ensure that your pending withdrawals are reviewed and processed as soon as possible.

Thank you for your continued cooperation and understanding.

Kind regards,

Nomini Team

Dear armagedwnn,

We are happy to confirm that your withdrawals have been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

If you have any additional questions don't hesitate to contact us.

Kind regards,

Nomini Casino Team

Dear armagedwnn,

please keep us informed when you receive your funds.

Yes i received it.

When i receive the last pack of withdraws i will close it because this casino delays too much

Dear Jana,

just to inform you that nomini manager according to their chat close my account without any email or something.

I have the 3 last pending withdraws of total 1500 euros. I hope to receive them

Dear Nomini Casino representative,

could you please clarify why the player´s account had been closed? Have you paid all the remaining funds to the player?

Dear all,

We would like to inform you that the account was closed by administrative decision of the casino. Moreover, there is a last pending withdrawal which will be completed as soon as possible.

Thank you so much for your patience!

Best regards,

Nomini Casino Team

Dear All,

I have received my money but why they close my account i had 100 euros in bonnuses of all these plays there?

Dear Nomini Casino representative,

could you please clarify the situation about closing the player´s account?

Dear all,

We would like to kindly draw your attention to the following article from our Terms and Conditions:

3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Thank you for your understanding!

Kind regards,

Nomini team

Dear armagedwnn,

have you received your funds and is this acceptable for you?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear armagedwnn,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana