Nomini Casino - La cuenta del jugador ha sido cerrada después del retiro.

Good day! My account was closed 3 days ago and I don't know why, before it was closed I transferred 280€ to my bank account, after this amount it was closed and I didn't receive the money! I tried to contact them but I only got the answer that they were investigating, I tried again several times but I got the same answer! I think it's not normal that they can deceive humanity so easily!

Hello alexandruboldizsar19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do you have any real money balance in your casino account?
• Does anybody else from your household owns an account in the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I wish you a good day, first of all, thank you for your answer! For 3 days now I have been receiving the same answer that it is under review, but unfortunately I cannot answer this because I have not received any message since then asking if the review is OK or no.There is no money left on the €280 balance that I transferred and did not receive. Yes, one of my nephews also has an account, I got an email from them last night, but the same response! They are investigating my account.

Dear alexandruboldizsar19,

Could you please clarify why did you submit three complaints regarding this casino, each from a different email address but with the same name?

Looking forward to your response.

Best regards,

Nick

I have tried to contact you several times and I have not received any response regarding my money! I politely ask you to solve this somehow. I have waited long enough and I see that there is no result!

Ich habe mehrmals versucht, Sie zu erreichen und musste feststellen, dass ich bezüglich meines Geldes keinerlei Antwort erhielt! Ich bitte Sie höflich, dies irgendwie zu lösen. Ich habe lange genug gewartet und sehe, dass es kein Ergebnis gibt!

Dear alexandruboldizsar19,

Please answer to my question.

Regards,

Nick

I replied but I see that I won't be able to get my money back!! It wasn't possible to solve it in my time!? I already said that I complained through several emails because I didn't get a response for weeks!

Ich habe geantwortet, aber ich sehe, dass es mit der Rückerstattung meines Geldes nicht klappen wird!! Zu meiner Zeit war es nicht möglich, es zu lösen!? Ich habe ja bereits gesagt, dass ich mich über mehrere E-Mails beschwert habe, da ich wochenlang keine Antwort bekommen habe!

Dear alexandruboldizsar19,

Please let us know which complaint do you want to keep open as the remaining will be closed.

Regards,

Nick

I just want to be transferred the winning amount of €280 that was not transferred to my bank account.

Ich möchte lediglich, dass mir der Gewinnbetrag von 280 € überwiesen wird, der nicht auf mein Bankkonto überwiesen wurde.

Dear alexandruboldizsar19,

As you have multiple complaints open, this one will be now closed. Please never create more than 1 complaint to a single issue.

The issue will be now handled in your other complaint.

Regards,

Nick