Nomini Casino - La cuenta del jugador ha sido cerrada luego de un retraso en el retiro.

I had a pending withdrawal of 500 euros at nomini casino for at least 10 days, I received assurances every day giving me a specific timeline from support that my money would be deposited from day to day and suddenly today it closed!!!

Είχα εκρεμμη αναληψη 500 ευρώ στο nomini casino για τουλάχιστον 10 ημέρες καθημερινά λαμβανα διαβεβαίωσεις δίνοντας μου συγκεκριμένο χρονοδιάγραμμα από την υποστήριξη ότι τα χρήματα μου θα μπουν από μέρα σε μέρα και ξαφνικά σήμερα έκλεισε !!!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

Hi, thanks for the reply. I had verified... I didn't just lose my account because I violated the terms... ..I had a pending withdrawal for 11 days now... Today is the 11th... And yesterday I sent a message to see what the status is with the support and they told me that the casino decided to close but my winnings were blocked I will receive them... they don't even let me enter the 24 hour support and a while ago I received a message that I will be paid by email but again generalities without giving me a specific day when they will send them to me while it is already the 11th day and this casino has closed like others in their group... but I am afraid and I would like something more immediate to happen as it is the 11th day the casino has closed, and my winnings are not safe... I had won 1000 euros, I got the first 500... and now it was these 500!

Γεια σας ευχαριστώ για την απάντηση. Είχα κάνει επαλήθευση... Δεν έχασα απλώς το λογαριασμό μου επειδή παραβίασα όρους... ..είχα μια εκρεμμη αναληψη 11 μέρες τώρα... Σήμερα είναι η 11η ... Και χθες έστειλα μήνυμα να δω σε τι κατάσταση βρισκεται στην υποστήριξη και μου είπε ότι το καζίνο αποφάσισε να κλείσει όμως τα κέρδη μου δεσμεύτηκαν θα τα λάβω...δεν με αφήνει καν να μπω στην 24 ωρη υποστήριξη και πριν λίγο έλαβα ένα μήνυμα ότι θα πληρωθώ με ιμειλ όμως πάλι γενικολογιες χωρίς να μου δίνουν συγκεκριμένη ημέρα που θα μου τα βάλουν ενώ είναι ήδη η 11 η μέρα και το καζίνο αυτό έκλεισε όπως και άλλα του ομίλου τουςω..όμως φοβάμαι και θα ήθελα να γίνει κάτι πιο άμεσο καθώς είναι η 11η ημέρα το καζίνο έκλεισε ,και τα κέρδη μου δεν βρίσκονται ασφαλές...είχα κερδίσει 1000 ευρώ τα πρώτα 500 τα πήρα...και τώρα ήταν αυτά τα 500 !

So it wasn't my account that was closed...it was their casino in general!!

Δηλαδή δεν έκλεισε ο λογαριασμός μου ο δικός μου...έκλεισε το καζίνο τους γενικά !!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear storytimegren62,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina