Nomini Casino - La cuenta del jugador ha sido cerrada tras la cancelación del retiro.

HI,

I won €100 from slots (won with my own money) on August 2nd and tried to withdraw it but the next day my withdrawal was cancelled and my account was closed

Ciao,

Ho vinto 100€ dalle slots (vinti attraverso soldi miei) il 2 agosto e ho tentato di prelevarli ma il giorno dopo il mio prelievo è stato cancellato e il mio account é stato chiuso

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good evening,

I played slots, they never asked me for verification and customer support only told me that my account was closed by decision of the Administration saying that they can not say the reason

Buonasera,

Ho giocato alle slots, non mi hanno mai chiesto la verifica e l'assistenza clienti mi ha solo detto che il mio account è stato chiuso per decisione dell'Amministrazione dicendo che non può dire il motivo

Dear Auru,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Good evening,

I emailed her the screenshot.

Buonasera,

Le ho mandato lo screenshot per email.

Thank you for your response. Unfortunately, I have not received any emails from you. Could you please let me know which email address you used? Additionally, have you sent the information to attila.g@casino.guru?

Thank you for your patience and cooperation.