Nomini Casino - La cuenta del jugador ha sido cerrada tras la cancelación del retiro.

HI,

I won €100 from slots (won with my own money) on August 2nd and tried to withdraw it but the next day my withdrawal was cancelled and my account was closed

Ciao,

Ho vinto 100€ dalle slots (vinti attraverso soldi miei) il 2 agosto e ho tentato di prelevarli ma il giorno dopo il mio prelievo è stato cancellato e il mio account é stato chiuso

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good evening,

I played slots, they never asked me for verification and customer support only told me that my account was closed by decision of the Administration saying that they can not say the reason

Buonasera,

Ho giocato alle slots, non mi hanno mai chiesto la verifica e l'assistenza clienti mi ha solo detto che il mio account è stato chiuso per decisione dell'Amministrazione dicendo che non può dire il motivo

Dear Auru,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Good evening,

I emailed her the screenshot.

Buonasera,

Le ho mandato lo screenshot per email.

Thank you for your response. Unfortunately, I have not received any emails from you. Could you please let me know which email address you used? Additionally, have you sent the information to attila.g@casino.guru?

Thank you for your patience and cooperation.

Good morning,

It looks like the email wasn't sent (I use Libero). I'm sending you a screenshot here.

Buongiorno,

Sembra che l'email non sia stato mandato (utilizzo il provider Libero). Le mando qua lo screenshot

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Auru,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Nomini Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Nomini Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear All,

Thank you for bringing this matter to our attention.

We are writing to let you know that we are currently investigating your case alongside the relevant department. We want to ensure a thorough review is conducted to provide you with an accurate resolution.

We will notify you as soon as we have further updates or a final outcome. Thank you for your continued patience in the meantime.

Best regards,

Nomini Casino Team

Hello everyone,

thank you, Nomini Casino, for the update.

I will wait for the outcome of your investigation and any further information regarding the case. Please let us know in the complaint thread once you have an update.

Thank you both for your cooperation.