Nomini Casino - La cuenta del jugador ha sido reabierta a pesar de haber sido cerrada permanentemente con anterioridad.

They reopened my account after I requested closure for gambling addiction in 2025.

On 30:06 I requested closure again but they are not responding to my emails.

I REQUEST A REFUND OF €1900 (LAST DEPOSITS)

Hanno riaperto il mio account dopo che avevo chiesto la chiusura per gambling addiction nel 2025.

in data 30:06 ho richiesto nuovamente la chiusura ma non rispondono alle mie mail.

CHIEDO RIMBORSO DI 1900€ (ULTIMI DEPOSITI)

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Dear Tommi272727,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I have read the casino's Responsible Gaming page and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@nomini.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

To better understand the situation, please answer the following questions.

• Could you please give the approximate dates when your account was closed and when it was reopened?
• Were you able to log into the same account, or did you create a new account?
• Do you still have access to your account?
• Please send forward all your account closure requests along with the casino's replies to jean.s@casino.guru. Please forward the complete email threads containing your communication with the casino's customer support. Please do not send screenshots, but the original, uncropped email messages instead.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean