Nomini Casino - La solicitud de retiro del jugador está retrasada.

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Dear CDJNWINS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Petra,

Thank you for your reply.

To answer your questions;

No, I have not made any successful withdrawals. 

At this current stage, verification has not been required and no verification notifications were on in my casino profile, so, I was able to withdraw. 

I did get a bonus, although, I did not use it and it was cancelled. I have attached a screenshot. 

Chelsea. N.

Thank you for your reply and for providing the previous details, CDJNWINS.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used for deposit?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Good day Petra,

Yes, I withdrew to the same payment method that I used to deposit.

Currently the status is still showing under review.  I have attached screenshots.

I have also attached the email screenshot here.

Thank you for your time.

Dear CDJNWINS

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Štefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear CDJNWINS,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Nomini Casino to join this conversation and assist in addressing the complaint.

Dear Nomini Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear CDJNWINS,

Thank you for reaching out to us.

We would kindly like to inform you that your account requires verification in order to proceed with your withdrawal request.

Please be informed that the following documents need to be uploaded within your profile in the verification section:

• ID
• Selfie
• Proof of ownership Mifinity
• Transaction History 10.12-10.01 Mifinity
• Selfie with your ID in hand and the Casino Website clearly visible in the background

Thank you for your understanding.

Kind regards,

Nomini Casino Team

Dear Nomini,

Just to clarify, the second point "selfie" is with what? holding my ID?

Thanks

Chelsea.

Dear CDJNWINS,

Thank you for your reply.

Yes, a selfie with your ID in Hand.

Thank you for your understanding.

Kind regards,

Nomini Casino Team

Dear CDJNWINS,

Did you manage to provide the casino with the necessary documentation to pass the KYC? Your continued cooperation is much appreciated.

We look forward to your response.

Dear CDJNWINS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Stefan,

I have complete all the verification tabs on my account as attached.

Chelsea Nolan

Nomini,

They cancel my withdraw today saying that i must withdraw to the same deposit method which is exactly what i did. I deposit with Mifinity and withdrawn back to it and funny enough i see they have removed mifinity now as a withdraw option.

They block withdrawals.

Dear CDJNWINS,

We are happy to inform you that your account has been successfully verified.

Please place your new withdrawal requests in order to proceed with your payment as soon as possible.

Thank you for your understanding.

Kind regards,

Nomini Casino Team

Hi Nomini,

What is as soon as possible please? No payment from you.

Hello CDJNWINS,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear CDJNWINS,

Could you please update us on the situation? Did you receive the payment from the casino?

I look forward to your response.

Dear CDJNWINS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru

We’ve reopened this complaint at the request of CDJNWINS. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear CDJNWINS,

Could you please update us on the situation? Did you receive the full payment from the casino?

I look forward to your response.

They start paying another 1000

Dear CDJNWINS,

Thank you for your response. Could you please update us on the situatuíon? How much have you withdrawn from the casino so far, and what is the remaining balance to be withdrawn?

I look forward to your response.

i received some payment yes.

Dear CDJNWINS,

Thank you for your response. Could you please let us know how much is left to be withdrawn in your casino account?

I look forward to your response.

They need to pay 1500 more it's so slow!

Dear CDJNWINS,

Could you please clarify whether you have requested to withdraw the full balance from your casino account in multiple transactions, or if you are currently only able to withdraw €500 at a time?

I look forward to your response.

Good Morning,

The Casino only allow one withdraw of 500€ at a time. I have 500€ pending for 3 weeks. Usually when i receive 500€ i withdraw the next.

Chelsea Nolan

Dear Nomini Casino,

Could you please clarify why the player is unable to request more than one withdrawal at a time? According to your Terms and Conditions, there is a withdrawal limit of €500 per day and €7,000 per month.

We kindly ask you to adhere to these stated limits and process the player’s withdrawals accordingly.

Thank you for your cooperation. I look forward to your response.

Dear CDJNWINS,

Thank you for reaching out to us.

We kindly apologize for the delay of your payment. Please be assured that we forwarded your request with priority and expect the finalization in the nearest time.

Furthermore, please note that you can have 3 pending withdrawal requests, therefor, you may place already a new withdrawal request to assure fast payment.

Kind regards,

Nomini Casino Team

Dear CDJNWINS,

Did you manage to request three withdrawals? Could you pleae let us know once they have been processed and paid to your bank account?

I look forward to your response.

Hi Stefan,

Not in one hit you cannot no. I received 500€ yesterday and just withdrawn the next after waiting 1 month to receive that. They do not want to share the information regarding the time processing payments depending on what level you are at for some reason. They say they have no control that is automatic so they must know. I have only read upto 72hrs to process payments nothing else in the terms.

Dear Nomini Casino,

Thank you for your response and continued cooperation.

Could you please clarify why the player is unable to request three withdrawals simultaneously, as stated in your Terms and Conditions? Additionally, your Terms indicate withdrawal limits of €500 per day and €7,000 per month. We kindly ask you to adhere to these stated limits and process the player’s withdrawals accordingly.

I look forward to your response.

Dear CDJNWINS,

Thank you for your reply.

We are happy to inform you that your previous withdrawal requests have been successfully complete.

Furthermore, please note that your new request has been forwarded as priority.

Please be informed that your current account level is 1. You can find the information about maximum withdrawal limits within our terms and conditions 6.11.

We hope this helps to clarify the case.

Kind regards,

Nomini Casino Team

ok

Dear CDJNWINS,

Could you please let us know whether you have received another payment from the casino? Additionally, we would appreciate it if you could inform us about the remaining balance currently available in your casino account.

I look forward to your response.

I have received the balance now. Thank you for your much appreciated assistance. I will close this.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear CDJNWINS,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan