NovaJackpot Casino - La cuenta del jugador ha sido cerrada y los fondos retenidos.

I created an account with NovaJackpot and after playing, I had a balance of €360, which I attempted to withdraw. However, the casino refused to process my withdrawal and later permanently closed my account without giving a valid reason.

I contacted customer support multiple times, but they only sent generic replies stating that the decision is final. They did not provide any concrete explanation or evidence of any wrongdoing on my part.

I believe that NovaJackpot is unfairly withholding my money, and I request that they either process my withdrawal or provide a proper justification supported by their terms and conditions.

I kindly ask Casino Guru to mediate and help resolve this issue.

Dear ioannisgiotas123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NovaJackpot Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Have you provided any verification documents to the casino?
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
• Did you achieve your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your response.

I was a player at NovaJackpot Casino for a short time, approximately one week. My account was blocked when I attempted to make my first withdrawal. I was never requested to provide any verification documents. My balance was accumulated through sports betting, and I did not use any bonuses.

I appreciate your assistance in resolving this issue as soon as possible.

Thank you for your reply, ioannisgiotas123. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear ioannisgiotas123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m interested

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint. Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any onlin casino in the future.