Novibet Casino - Cuenta de jugador inesperadamente deshabilitada en Novibet.

My account was disabled for no reason. My account was verified and already had withdrawals made. Today Novibet deactivated my account with a balance of 1300. I would like a solution because in email and chat nothing is resolved.

Minha conta foi desativada sem motivos. Minha conta encontrava se verificada e já possuía saques feitos. Hoje a Novibet desativou minha conta com um saldo de 1300. Gostaria de uma solução pois no email e chat não se resolve nada.

Hello dulce57,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Novibet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your casino account verified? What kind of action did you make before the casino blocked your account - sent them any kind of document or claimed a bonus? When was the last time you spoke to the casino and what was it about? Did they provide any explanation of the account closure?

Looking forward to your answer.

Regards,

Nick

Hello, thanks,

*my account has been verified for more than 30 days.

*no

• They said on 05/15 that my account was being investigated, I don't know why.

olá obrigado,

*minha conta é verificada a mais de 30 dias.

*não

• falaram na data de 15/05 que minha conta estava sendo investigado não sei o motivo.

Hello dulce57,

Did you play casino games or sports betting?

Hello. I played in both.

Olá. Joguei em ambos.

Could you please forward the communication between you and the casino regarding your account closure to nikolas.b@casino.guru?

Dear dulce57,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.