Novibet Casino - El depósito del jugador no ha sido acreditado a su cuenta.

Hello, I would like to file a complaint because my issue was not resolved. I made a deposit of $5000 CLP on 13/07/2023 at 2:57:29 through SafetyPay at NOVIBET, and it wasn't added to my balance. I contacted the bank and they confirmed that the payment was made and deducted from my account.

Hola quiero hacer una denuncia por que no quisieron solucionarme mi problema el cual hice un deposito de $5000 CLP el dia 13/07/2023 a las 2:57:29 por SafetyPay en NOVIBET y no se me sumo al saldo, me comunique con el banco y el pago si se realizó y me lo descontaron.

Dear strag,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We usually recommend that players contact their payment provider in situations like this, but it seems that you’ve already done that.

Would you be so kind and forward me the deposit receipt? I would also like to see the message you received from your bank in which you were informed, that the transaction was processed successfully.

My email address is kristina.s@casino.guru. Alternatively, you can post it here

Please let me know so we can continue resolving this case accordingly.

Best regards,

Kristina

Dear strag,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.