Novibet Casino - El jugador solicita ayuda.

Hi there,

I recently gambled away € 5000 at novibet and suddenly this provider is no longer available in Germany. I am addicted to gambling and incapable of doing business. I had hoped novibet would agree to an out-of-court settlement, unfortunately no result. Maybe you can still help.

Hallo,

ich habe bei novibet vor kurzem 5000€ verspielt und auf einmal ist dieser Anbieter in Deutschland nicht mehr verfügbar. Ich bin Spielsüchtig und Geschäftsunfähig. Ich hatte gehofft novibet lässt sich auf einen außergerichtlichen Vergleich ein, leider Fehlanzeige. Vielleicht können Sie noch helfen.

Dear Psicho,

Thank you very much for submitting your complaint. I apologize, but I'm afraid I don't understand what kind of help you expect from us. Please could you elaborate? Are you asking for a deposit refund?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Psicho,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi there,

Yes, I hope to get my losses reimbursed. The fact that you can no longer access the novibet website from Germany proves a lot. Shortly before that, I gambled away € 5,000 there.

Hallo,

Ja ich hoffe auf eine Erstattung meiner Verluste. Das man aus Deutschland nicht mehr auf die Seite von novibet zugreifen kann, beweist ja einiges. Kurz vorher habe ich dort noch 5000€ verspielt.

Thank you for your reply, Psicho. Did you inform the casino about your gambling problem before making deposits?

Hello, no I don't. I think I'll get my lawyer on. I don't think you can or will help.

Hallo, nein habe ich nicht. Ich denke ich werde meinen Anwalt einschalten. Ich glaube nicht das Sie helfen können oder werden.

I am sorry, Psicho, but I don't see any valid reason as to why the casino should refund your deposits. Casinos can stop providing their services in any country at any point of their existence (as long as they don't confiscate balances of active players) and the casino wasn't aware of your gambling problem, so we cannot proceed with this case as failed self-exclusion. If there is any additional information I have overlooked, please forward it to me, otherwise, I am afraid that I will be forced to reject this complaint.

Dear Psicho,

We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.