Novibet Casino - El retiro del jugador se retrasa debido a la confirmación de identidad.

On March 31, 2025, I made a withdrawal of 700,000 to my account already registered from previous withdrawals and immediately received an identity confirmation email. I uploaded the documents and received no response.

el dia 31-03-2025 hago un retiro de 700.000 a mi cuenta ya inscrita de retiros anterioes y al instante me llega un correo de confirmacion de identidad, subo tal documentos y no tengo ninguna respuesta .

Dear juandavid1697,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you give it at least one more week so that the casino has enough time to review your documents. I will keep this complaint open, so please let me know if there are any developments.

Thank you in advance for your reply.

Best regards,

Kristina

Dear juandavid1697,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.