Novibet Casino MX - El problema con el depósito del jugador sigue sin resolverse.

I made a deposit, it wasn't reflected in my account. Then I asked for help and they told me the refund would arrive in less than 24 hours. Then I asked for help again and they told me it was taking a while because my bank was slow to process it. I asked for help again and they told me to send proof of the transfer, and I realized that the Banxico receipt said "settled," they hadn't refunded it and they're just lying to me.

hice un deposito no se reflejo en mi cuenta despues pedi ayuda me dijeron que en en menos de 24 hrs me llegaba la devolucion despues volvi a pedir ayuda y me dijeron que se tardaba por que mi banco tardaba en procesarlo y volvi a pedir ayuda y me dijeron que enviara el comprobante de la transferencia y me di cuenta que en el comprobante de banxico dice liquidado no lo avian devuelto y solo me echan mentiras

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Supraaaa,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Supraaaa,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika