NV Casino - La cuenta del jugador se cierra tras la solicitud de retiro.

Hello, i played on NV Casino, i made some deposits around 1200 RON and after some playing i managed to have 2200 RON money so i went to do a withdraw. I completed the documents from KYC tab and i waited. After 36 hours from my withdraw request now i can't acces my account anymore. I keep getting an error 'Invalid captcha code". I tried from several other phones, tablets, laptop. The same issue. For me it seems that at the moment you try to withdraw the casino just locks you out of the account.

After seeing some reviews from here i took some screenshots from my account with the date of birth so they can't say that i've putted it wrong.

i don't understant what is happening. Also in their T&C is mentioned that for withdraws from 10 to 500 EUR the timeframe is 5 minutes - 12 hours. That timeframe passed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please explain how you can take a screenshot of your profile if your account is not accessible? Could you please share a screenshot of the error?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear areborn1,

According to our records, you managed to make a withdrawal request and it was approved.

Please let us know if the issue still persists, kindly mind, Captcha is by Google, not by the casino.

Regards

Hello,

the issue was solved. Not sure how but i was able to login by reseting the password and using a new one.

thanks both casinoguru and nvcasino for your time

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear areborn1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas