NV Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello Casino Guru,

I am having repeated problems with my withdrawal from NV Casino. I have tried 3 times to withdraw my winnings €800 - never used any bonuses. The withdrawal method is the same as I used for every deposit

Kyc Documents are all approved.

I have been trying to get answers from the via the VIP chat on the NV casino webpage, they have not given any reason to why my withdrawal keep getting rejected.

I really need you your help with this.

Thanks in advance

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Dear Mickael727272,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Mickael727272

Sorry to hear about your problem.

We've contacted the PSP re your issue, it looks like it's connected to your card/bank.

Thus, if these transactions fail, please kindly use alternative payout methods.

Kind regards

Hello, I have also tried to make a withdrawal via the method 'Bank transfer' which was rejected by you(NV Casino) since this was not the same method used making deposits.

Also I have been in contact with my bank asking if there has been any rejected transfers to my card or bank account, they have not rejected any transfers or payments made to my card. The same card I use with other casinos and never a problem making withdrawals to this card.

I have now made another attempt making a withdraw, this is still pending on your end.

Dear Mickael727272,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Casino Guru,

There has been no change in this matter. NV-Casino keeps rejecting my withdrawal for €800. I have tried to withdrawal 2 more times since I first contacted you regarding this matter. Rejected and rejected by NV Casino.

Dear Mickael727272, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Karla, I have sent you an e-mail with the information you requested.

Regards//Mickael

Dear Mickael727272,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Hadi, hadi.a@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Mickael727272,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from NV Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear NV Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Dear Mickael727272

Your requests have been rejected again, since your card/bank does not accept the payments from a casino.

We are kindly asking you (once and once again) to kindly use an alternative payout method/different card.

Thank you for cooperation!

Regards

Dear Hadi,

Thank you for your response.

Nothing has changed is my case and my efforts in trying to get my withdrawal accepted by NV casino has failed a couple of times again. I have tried to use two other cards (Mastercard and Visa) from different banks and they have not been accepted for withdrawal by NV casino.

I have just made a new withdrawal attempt using a different withdrawal method (Bank Transfer) to my bank account, which is at the moment marked 'Pending' by NV casino.

Regards//Mickael

Dear Mickael727272

Can you kindly confirm if the money was received?

Thank you in advance!

Regards

Dear Mickael727272,

Please send us a screenshot or document showing the status of your latest bank transfer withdrawal, so we can review it from our side.

Dear NV Casino,

Please clarify the exact reason for the repeated rejection of the player’s withdrawals. Also confirm whether the latest bank transfer is still pending or already rejected, and if rejected, state the exact reason.

Best regards,

Hadi

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mickael727272,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Hadi