Ocean Breeze Casino - El retiro del jugador se ha retrasado.

Hello I have to complain about the Ocean Breeze Casino. I have been waiting 1 month for my payment of € 1250. The employees in the chat constantly write that it can take 7-21 days, these are unfortunately already over. So far nothing has been done. My withdrawal is still in process. Could you please give me additional help?

Hallo ich muss mich leider beschweren über das Ocean Breeze Casino. Ich warte nun schon 1 Monat auf meine Auszahlung von 1250€. Die Mitarbeiter im chat schreiben ständig das es 7-21 Tage dauern kann diese sind leider auch schon rum. Bisher halt sich noch nix getan. Bei meiner Auszahlung steht immer noch in Bearbeitung. Können Sie mir bitte weiterhelfen?

Dear Phil1698,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The account says is being processed. The problem is that it's been there for 1 month. The support always only replies with "it can take 7 to 21 days" they are unfortunately also over. I have already read here that it has already been with a few people here, so I'll get in touch with you here.

Im Konto steht wird bearbeitet. Das Problem ist das es da seit 1 Monat steht. Der Support antwortet auch immer nur mit "es kann 7 bis 21 Tage dauern" die sind leider auch rum. Ich habe hier schon gelesen das es bei ein paar Leuten hier auch schon war, deswegen melde ich mich hier bei euch.

Thank you very much, Phil1698, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello Phil1698,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Ocean Breeze Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Ocean Breeze Casino team, could you please state the reason why the player's withdrawal has not yet been fully processed and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Phil1698,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru