Ocean Breeze Casino - La retirada del jugador se ha retrasado.

I have been waiting for the withdrawal for more than a month.

The win took place on 04/02/2022

To date still nothing.

The chat says to be patient, it takes 7 to 21 days.

It is still in verification.

Sto aspettando il prelievo da più di un mese.

La vincita e avvenuta il 04/02/2022

Ad oggi ancora niente.

La chat dice di avere pazienza, ci vogliono dai 7 ai 21 giorni.

È ancora in verifica.

Dear Saverio,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is the delay an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope that you will receive your winnings eventually. Thank you in advance for your reply.

Best regards,

Petronela

At the time of the game I received a bonus, of which in the bonus I won € 2600 knowing how the bonus winnings work, I continued to play, to the point of having exceeded the bonus quota, and so that € 2000 remained above out of the bonus.

I hope I explained myself.

Sincerely

Sorry I practically forgot the total winnings amounted to double that is about € 4600.

Al momento della giocata ho ricevuto un bonus, di cui nel bonus ho vinto 2600 € sapendo come funzione le vincite con bonus, ho continuato a giocare, fino al punto di aver superato la quota del bonus, e così sono rimasti quei 2000€ al di fuori del bonus.

Spero di essermi spiegato bene.

Cordiali saluti

Scusa dimenticavo praticamente la vincita in totale ammontava a il doppio cioè circa 4600€.

Dear Saverio,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.