Odds96 Casino - La cuenta del jugador ha sido bloqueada.

Hi my name rabina my account blocked without any reason unblock my account

Dear ribog3909,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm that you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, or did you participate solely in sports betting?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals from this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ribog3909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Could you please confirm that you passed the full KYC verification?

Yes

What types of games did you play? Were they slots, live casino games, or did you participate solely in sports betting?

Live casino

Have you accumulated your winnings with or without an active bonus?

Yes

Have you made any successful withdrawals from this casino?

No

Please forward me all the communication between you and the casino customer support regarding the closure of your account at veronika.l@casino.guru. Thank you.

Dear All,

As casino representatives of Odds96, we want to add more details to this discussion.

We've blocked r********3@kernuo.com account due to security reasons with no option to be reopened at any time in future (Terms of Service, Clause 1.6.1.15).

https://bit.ly/41Tc7DJ

1.6.1. You accept and acknowledge that we reserve the right to terminate a Client's account immediately and/or restrict Client's access to the Website (up to 30 days while undergoing departmental inspection), and cancel any or all Client's bets and winnings, if we find out that:

1.6.1.15. a Client used someone else's payment method for deposit and/or withdrawal.

We've asked numerous times for proof of ownership of the cryptowallet used on the platform, but the player failed to provide it, instead submitting two separate (seems-to-be-edited) videos rather than one continuous, uninterrupted video.

Also, the player is not responding to any of our emails, because kernuo.com seems to be temporary/disposable email address, according to verifymail.io.

https://verifymail.io/domain/kernuo.com

I know I use temporary mail how u block my account

Dear Odds96 Casino representative,

Thank you for getting in touch with us and explaining the player's situation.

Dear ribog39093,

Could you please provide us with a proof that you are the owner of the payment method you used for making deposits to the casino? Please check our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

The player never deposited from a bank account; the player only deposited using a crypto wallet. The provided screenshot is irrelevant.

Could you please provide us with the screenshots showing the deposits you made to the casino where your identity information is visible?

I'm sorry but based on this screenshot, I am unable to confirm that you made deposits to the casino through a payment method belonging to you. Would it be possible to forward me a bank statement for July in PDF format, with your personal information and processed transactions? My email address is veronika.l@casino.guru.

Moreover, is "Rabina" your full legal name? Is this the name you provided in your casino profile? Casino profiles request that you submit a first and last name. Have you also submitted the same date of birth in your casino profile as you have in your Binance account? And have you filled in your full address in your Binance account?

Dear ribog3909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't send mail I use temporary mail how semd

I can see you are registered with another email address here on our website. dh****36@gmail.com. You can send me the email from this address.

Pls check I sent

Thank you for your email.

Unfortunately, the video you provided only shows the Binance app and does not contain any relevant information about the deposits made into the casino. I also cannot verify from the video that you are the owner of the crypto wallet, nor confirm if the wallet information matches the details in your casino profile.

Since you mentioned that you completed the full KYC verification process, could you kindly forward me your identity documents that were successfully verified by the casino?

Additionally, the casino representative mentioned that you submitted two videos as proof of ownership for your payment method. Please send me those videos as well at veronika.l@casino.guru.

Thank you for your cooperation.

Thank you for the photographs. However, I have not yet received the videos or any other evidence that would link your payment method with your casino deposits.

Dear ribog3909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.