Odds96 Casino - La cuenta del jugador ha sido bloqueada.

I request for withdrawal and instant I see my account was blocked without any reason

Dear Gullugame,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Odds96 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted casino support and asked for an explanation? What response have you received?
• Could you please share with me your communication with the casino as supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Gullugame,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey everyone,

As a representative of Odds96, I’d like to clarify a few things.

On June 19, 2025, we sent the player an official email informing them that their account was permanently closed due to a violation of our Terms of Service - specifically, Clause 1.6.1(d), which prohibits the use of multiple accounts (multi-accounting).

Dear G****an K***r,

Greetings from Odds96 Customer Support.

We regret to inform you that your account has been closed due to security reasons with no option to be reopened at any time in future (Terms of Service, Clause 1.6.1.d).

https://bit.ly/41Tc7DJ

1.6.1. We may, at our absolute discretion and at any time, restrict your access to the Services and/or temporarily suspend, or permanently terminate, your account without cause and for any reason, including but not limited to if:

(d) we suspect that you are acting in a manner which may create a legal liability for you, us, or third parties, or which may be detrimental to the conduct of our business generally, including but not limited to:

a Client has multiple accounts registered on our Website (multiple registrations, multi-accounting);

Please be advised that we allow only one active account per person.

The case was reviewed carefully by our security team. The decision to block this account is final and was made in accordance with our internal procedures and user agreement.

We also want to note that the player have contacted our support team multiple times regarding this matter, and in each instance, a detailed explanation was provided.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru