Olybet Casino ES - Se está reteniendo la retirada del jugador.

Withheld 280 euros

I want to verify my card, but they say they can't see my two surnames and are asking for a card ownership certificate, even though they can see them perfectly. I sent the bank's cardholder information and contacted them via chat, but they're not helping me. They've kept my 280 euros for something absurd. They say they can't read my name and surnames.

I sent them a photo of the card to see if my name was visible. I also sent a bank statement proving my account ownership. They cut me off mid-sentence in the chat. So now they're holding my €280 for a non-existent error.

Retenido 280 euros

Quiero verificar mi tarjeta pero me dicen q no se ven mis dos apellidos y me piden un certificado de titularidad de tarjeta cuando se les perfectamente. Mando titularifa del banco hablo por el chat y no me atienden . Se han quedado con mis 280 euros por una cosa absurda .dicen q no se lee mi nombre y apellidos

Les he enviado la foto de la tarjeta para ver si se ve o no mi nombre? Además sales envié un certificado de titularidad del banco. Y en el chat lo han cortado y me han dejado con la palabra en la boca . Total q tienen retenidos mis 280 euros por un error inexistente.

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Hello,

Thank you very much for submitting your complaint and for the updates provided before your complaint was reviewed. I’m sorry to hear about your negative experience with Olybet Casino ES.

Please allow me to ask you a few questions so I can better understand the situation.

• Has your payout been processed since your last update?
• If the issue persists, please provide updates directly in the complaint thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

First challenge: they had to read my name on the card; second challenge: they had to verify another payment method; third challenge: making the transfer.

Everything went much more smoothly when I mentioned the General Directorate of Gambling in the chat, and when I filed the dispute with Casino Guru, they magically knew my name. It infuriates me that we have to pressure them to get our money back; they use psychological warfare tactics and try to make us look foolish to keep our money or get us to spend it gambling. Thanks to the pressure Casino Guru exerted, I was able to collect all my money. But I want to have a written record of their opaque and unethical practices.

Thanks casino guru. My money is already in my account.

Primer desafío q leyeran mi nombre en la tarjeta, segundo desafío q tenía q verificar otro medio de pago , tercer desafío, hacer la transferencia.

Todo se desarrollo más fácil cuando en el chat mencioné a la Dirección General de juego, y cuando puse la disputa en Casino gurú por arte de magia ya supieron cual era mi nombre. Me da mucho coraje q para recibir el dinero tengamos q presionar, usan tácticas de desgaste sicológico y hacernis pasar por tontos para quedarse con tu dinero o q lo gastes jugando. Gracias a la presión q hace casino gurú pude cobrar todo el dinero. Pero quiero que quede constancia por escrito de sus formas de trabajar de una forma opacas y malas prácticas.

Gracias casino gurú. Mi dinero ya está en cuenta.

They were very kind and I got my money back in less than 24 hours.

Following a complaint and arbitration at Guru Casino, I intend to report them to the Directorate General of Gaming for malpractice.

Después muy amables y en cosas de menos de 24 horas tuve mi dinero.

Previa denuncia y arbitraje en gurú casino y mi intención de denunciarlos a la direccion general de juegos por mala praxis.

Dear Ros00014,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru