Olympusbet Casino - El jugador solicita el cierre de la cuenta y el reembolso.

Hello. For months, I have been trying to get Olympusbet to immediately lock my account due to gambling addiction. There was no response for days. As a result, I lost more and more money. If they had excluded me, my losses wouldn't have been so high. Can we please request a refund?

Hallo. Ich habe seit monaten bei Olympusbet wegen sofortiger Konto sperrung und als Grund; Spielsucht versucht mich auszuschließen. Es wurde Tage lang nicht reagiert. Somit verlor ich immer mehr Geld. Wenn die mich ausgeschlossen hätten, währ mein Verlust nicht so hoch. Können wir das Geld bitte zurück verlangen?

Dear tsk123456,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Olympusbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your request for a self-exclusion you sent to the casino?
• Could you please explain when you made the deposits to the casino and when you informed the casino about your gambling problems?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear tsk123456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.