Olympusbet Casino - La solicitud de cierre de cuenta del jugador se ha retrasado.

Since this casino has no deposit limits, I’ve been begging them for months to block my account, and they won’t even respond to my emails. I’ve sent dozens of emails to Pedro, pleading with him, and still they won’t block my account. In the chat, they tell me to keep sending emails, which doesn’t accomplish anything because they don’t respond to the email address provided. I need them to block my account, or I might end up spending more than I should.

Como este casino não tem limites de depósito, ando há meses a implorar para me bloquearem e nem aos emails respondem. Já enviei dezenas de emails a Pedro encarecidamente e mesmo assim não me bloqueiam. No chat dizem para continuar a enviar emails, o que não leva a nada porque não respondem do email indicado. Preciso que me bloqueiem a conta ou eu posso gastar mais do que devo.

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Dear NunoCerdeira;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas