Oscarspin Casino - El retiro del jugador ha sido rechazado y la cuenta está cerrada.

I deposited €500 and won €705, but they refused to pay me out and also said there was an alleged turnover requirement.

And since then they have blocked my account and are demanding sensitive data for the alleged payment.

Please help!

Ich habe 500€ eingezahlt und 705 Euro gewonnen mir die Auszahlung verweigert und außer meinten Sie es gibt eine angebliche Umsatzstbedienung.

und seitdem haben die mein Konto gesperrt und verlangen sensible Daten für die angebliche Zahlung.

Bitte um Hilfe

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Dear Akhimomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you effectively, could you please provide us with the following information?

• Have you ever made a withdrawal at this casino?
• What sensitive data are they requesting from you? Have you provided any of this information yet?
• What is the current status of your account?Is it still blocked or are there any updates, please?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear Akhimomo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru