ParamigoBet Casino - La solicitud de retiro del jugador está retrasada.

I've been waiting for a withdrawal for the second month. I filed a complaint on another forum. At first, a casino representative communicated, and then disappeared. The complaint was closed. I wrote to support every three days - where is my withdrawal? To which they answered each time that they have no information. And now support does not answer me at all.

Второй месяц жду вывод. Подавала жалобу на другом форуме. Сначала представитель казино общался, а потом пропал. Жалобу закрыли. В поддержку писала каждые три дня- где мой вывод? На что они каждый раз отвечали, что у них нет информации. А теперь в поддержке мне вообще не отвечают.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share the responses from the casino, or point me in the direction of what the responses from the casino were regarding your complaint? Share the information via email or post screenshots here. My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

There was one successful withdrawal, but then when I was still playing without a bonus, the second withdrawal froze. Verification passed. When I filed a complaint on another forum, I was asked to send additional transaction documents. The casino representative forwarded them to the relevant department. And after that, he stopped communicating and the complaint was closed as unresolved.

Был один успешный вывод, но потом когда я еще играла без бонуса, то второй вывод завис. Верификация пройдена. Когда я оформила жалобу на другом форуме меня попросили прислать дополнительные документы по транзакциям. Представитель казино передал их в соответствующий отдел. И после этого он перестал выходить на связь и жалобу закрыли как не решенную.

Hello. Is there any contact from the casino representative?

Здравствуйте. представитель казино как то идет на контакт?

Thanks for the explanation of the situation.

• Could you please share any communication you exchanged with the casino, either chat transcripts or emails between you and the casino, as evidence to support your complaint?
• Alternatively, share a link to the forum where the complaint took place.
• Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

I sent a letter with a link to another forum.

Отправила письмо с ссылкой на другой форум

At least they used to respond in chat. But they've been ignoring me for over six months now.

В чате раньше хотя бы отвечали. Но уже больше пол месяца они игнорируют.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Senata,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite ParamigoBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (validator on the website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana