Parimatch Casino IN - El retiro del jugador se ha retrasado.

I have just joined the Parimatch site. These people first did my withdrawal on time. But now my withdrawal request for Rs. 100000 which I had requested on 20th April, was completed by them on 23rd April. But my payment was not received, after that I dropped 100+ mails to them but no proper response has been given to me, I am just waiting wait waiting, they are saying the same thing since last 14 days, they are not even giving a proper resolution.

And no one is even replying to me. I have already shared the bank statement with them and my account has already been KYC verified.

Mai parimatch site par new hi join Kiya hai . In logo ne pahle mera withdrawal time par kiya . Lekin abhi mera 100000 Rs ka jo maine 20th apr ko request Kiya tha inki side se 23 april ko mera withdrawal request complete kar diya gaya tha . But mere pass payment received nahi hua uske bad maine inko 100+ mails drop Kiya hu but koi proper response nhi diya gaya hai mujhe bus wait wait wait kar rahe hai pichle 14 din se yahi bol rahe hai proper resolution bhi nhi de rahe hai .

And mujhe koi reply bhi nhi kar rahe hai mai already inko bank statement share kar chuka hu aur mera account already kyc verified bhi hai .

Dear naeembaigoffice,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• Could you please clarify when exactly you received the last withdrawal and how many days it took to be processed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have deposit and make winning withdrawal many time from parimatch

On 20th April I have made 5 withdrawal request in which on 21 apr I have received 4 withdrawal amount and on 23th they market successfully withdrawal of my 100000 Rs amount but this amount I have not received and forwarded your confirmation i never use bonus to play

Thank you very much for your reply, naeembaigoffice. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They always send me pleased wait we appreciate your patience that type of talk not providing proper information and I have mailed them more than 150 timea

Thank you very much, naeembaigoffice, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear naeembaigoffice,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Parimatch Casino IN representative to join this conversation.

Dear Parimatch Casino IN,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear naeembaigoffice,

As of April 20th, we are pleased to confirm that the client's withdrawal requests have been successfully processed on our end, as evidenced by the attached screenshots. The requests have been fulfilled accordingly.

Thank you for your attention.

They are right they processed my foor withdrawal request but I have placed 5 withdrawal request last one is not processed 

You have not still replied anything

Dear naeembaigoffice,

When I converted the withdrawal amounts from INR to USD, it seems like the amounts of 12000INR and 48000INR could have been combined into a withdrawal of 702 USD.

Could you please confirm, how much you have received in total?

Thank you.

My total Amount that I requested for withdrawal is 2,49,999 in 5 request.

In which I only received 1,49,999

1,49,999 amount I have received on 20th April so I think that later i receive 100000 but on 23rd they marked my withdrawal successfully completed but I have not received amount in my bank account so I raised a ticket on customer support but they are not replying properly. I also shared bank statement to their customers support but still they have not provided my payment.

Dear naeembaigoffice,

Could you please send me your bank statement from 19th April until now to miroslava.d@casino.guru?

Thank you.

I have already shared with you

4 days ago I shared with you already.

Email

Is there any update because you didn't reply anything

Dear naeembaigoffice,

Would you be able to provide evidence, that the bank statement you sent me belongs to the payment method used for withdrawals in this casino?

Thank you.

Dear Parimatch Casino IN,

Could you please provide the player with a reference number (ARN) of the sent transaction, so the player can use it to contact his bank?

Thank you.

Dear Team,

Please be informed that the funds have been returned to the user's account due to a lack of resolution from the respective provider as of June 3, 2025.

Dear Naeembaigoffice, I kindly request that you check your accounts accordingly.

Thank you.

Dear naeembaigoffice,

Could you please confirm, the transaction has been returned to your player account?

Would you be able to request a withdrawal now?

Dear naeembaigoffice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.