PariPesa Casino - El depósito del jugador ha sido confiscado.

Hello,

I made a deposit of 300 USDT via crypto to the address they provided. The transfer was successful, but they never credited the money to my account.

After sending them numerous pieces of evidence that I had sent the deposit correctly, they agreed with me and told me they would refund it with a 10% fee they would keep for themselves. This was around September 10th.

Two months have passed, and they haven't sent anything, and now they don't even respond to my emails.

They have literally stolen a deposit of 300 USDT and refuse to return it to me.

They are complete thieves.

PS: My account is fully verified, and I have evidence of everything I've stated with emails, screenshots, etc.

Hola.

Hice un ingreso de 300usdt por crypto a la dirección que ellos me dieron. La transferencia llegó correctamente pero nunca depositaron el dinero en mi cuenta.

Después de mandarles mil pruebas de que les habia enviado correctamente el de´pósito, me dieron la razón, y me dijeron que me lo iban a reembolsar con una tasa del 10% que se iban a quedar ellos. Eso fue en torno al 10 de septiembre.

Han pasado 2 meses y no han enviado nada, y ya los emails ni me los responden.

Literalmente me han robado un ingreso de 300usdt que no les da la gana de devolverme.

Son unos autenticos ladrones.

PD: La cuenta la tengo totalmente verificada, y tengo las pruebas de todo lo que digo con emails, capturas, etc

Hello heavylucy23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PariPesa Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Was this your first ever deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you please tell me since when your account has been fully verified?

Since last month

Was this your first casino deposit?

Yes. But they never put the money in my account even though the cypto transfer arrived successfully. Then I made another one by another method and they did put it in my account.

When was the last time you spoke to the casino and what was it about?

Yesterday they told me again that I have to keep waiting. We have been like this since the beginning of September, two and a half months.

¿Podrías indicarme desde cuándo está completamente verificada tu cuenta?

Desde el mes pasado

¿Fue este su primer depósito en el casino?

Sí. Pero nunca llegaron a ponerme el dinero en la cuenta aunque a ellos la transferencia de cypto les llegó satisfactoriamente. Después hice otro por otro método y sí me lo pusieron

¿Cuándo fue la última vez que hablaste con el casino y de qué se trató?

Ayer y me volvieron a decir que tengo que seguir esperando. Llevamos así desde inicios de septiembre, dos meses y medio

Hello heavylucy23,

Before we would reach out to the casino, could you please forward the payment confirmation from your wallet along with the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your response.

Regards,

Nick

There are sooo ...

son muchiiiiiiiiiiiiiiiiiiiiiiiiiiiisimos emails, mas de 50. quereis que os envie todos?

Thank you heavylucy23 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello heavylucy23,

I am so sorry to hear the refund hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a PariPesa Casino representative to join this conversation and participate in resolving this complaint.

Dear PariPesa Casino,

Could you comment on this? Why haven't you paid the player the promised refund of 270$?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Well, let's hope they respond as soon as possible.

Please put pressure

pues esperemos que respondan cuanto antes.

por favor meted presion

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Gaming Control Board (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru

We’ve reopened this complaint at the request of PariPesa Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello heavylucy23,

A casino representative informed us that you have received the refund of 300 USDT. Could you confirm this information?

I'll be awaiting your reply.

Hello, yes, that's right.

I finally got paid after almost 6 months!

hola, sí, así es.

finalmente me pagaron despues de casi 6 meses!

Dear heavylucy23,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru